We had no gas supply for nearly 30 minutes this morning. For that was how long Gas Ramu took to reach Mantri's from wherever he lives. The Mumbai-based agency that is supposed to maintain 24x7 pipeline gas supply doesn't have 24-hour staff presence on Mantri site. Gas Ramu, pleading helplessness, says it takes 10 minutes for his staff to come from Padur to attend to complaints. A PropCare execute says workers aren't allowed to stay on Mantri premises.
But then, the gas maintenance staff would need a work station , with a chair, table and intercom connection, if they are to attend to residents' complaints promptly, round the clock. We can't be calling Ramu on cell every time the gas fails - morning, noon, night, and in-between times . And cell phones have a knack for going 'out-of reach' or getting 'switched-off whenever you need an urgent connect.