Gas supply disconnect

We had no gas supply for nearly 30 minutes this morning. For that was how long Gas Ramu took to reach Mantri's from wherever he lives. The Mumbai-based agency that is supposed to maintain 24x7 pipeline gas supply doesn't have 24-hour staff presence on Mantri site. Gas Ramu, pleading helplessness, says it takes 10 minutes for his staff to come from Padur to attend to complaints. A PropCare execute says workers aren't allowed to stay on Mantri premises.
But then, the gas maintenance staff would need a work station , with a chair, table and intercom connection, if they are to attend to residents' complaints promptly, round the clock. We can't be calling Ramu on cell every time the gas fails - morning, noon, night, and in-between times . And cell phones have a knack for going 'out-of reach' or getting 'switched-off whenever you need an urgent connect.