Mindset change, Quality Management System (Q.M.S.), a halt to PropCare bashing, and a compendium of procedures and formats for our functioning at Mantri Synergy.
"It might take a few months to write but if written once will pave way for 80% trouble free living", says Mr Srikanth (F-Block), in a letter addressed to Mantri residents. He has offered to help us draft the compendium of procedures and formats.
Mr Srikanth has made many other meaningful suggestions in his mail to CommonFloor, which isn't accessible to all Mantri residents.
Excerpts from Srikanth's mail to residents:
There are so many functions which need to be studied understood and analysed and a solution found. All that is needed to run a organization as efficiently as possible.
2)Aesthetics & ambience
5)Entertainment (which is very essential to bring in talent, harmony and bonhomie amongst us)
6)Facilities like Swimming Pool, Courts, Gyms etc. lifts management
10)Gas & Lines Management
11)House keeping management
12)Security & Safety Management (Have you noticed the “Security” whistles when the power goes. Is he scared? Or does he want to tell you it is darkness – when you are already deep in it?)
14)Services to the flats like electrical, plumbing, etc.
16)Training all functions
17)Water Management (waste and disposal)
We have not been exposed to any of the functions directly we have only been bashing propcare...if we take up from the first April, we will be at the receiving end....
We need to have a vision,a mission,a plan. We need to strategize many many things. All these functions should have a written procedure which itself has a procedure to write a procedures. A compendium of procedures and formats as prescribed in International Organization for Standardization (ISO) is a remarkable tool to mitigate our problems.
This will make every ones job “Go by the Book”. Lack of system can lead to the blaming game. The proposed committee has already blamed the ADHOC. Next committee will blame the earlier. They will work O.T. to do so.
Kindly understand that to adopt a system of ISO standard we need to break our mindsets.
Elected members should have the humility that they have volunteered to do good service to the residents including himself/herself.
All residents are themselves “Mantris” and hence elected members should have no hang ups or a superiority complex. ... Let us shed our egos, roll up our sleeves and get on to work as a team. Let us not curse the darkness,et us all hold a candle instead.
Residents should come out to state what he/she is capable or his/her USP and stand for election.Let there be “Fact” finding attitude and not “Fault” finding attitude in all of us.
Circulate your profiles and state where you would fit, this can help us form the committee with bundles of talent. You need many committees and sub-committees.
We need experienced professionals (managers to technicians). Mind you the Tamil Nadu which was a Haven for talented force does not exist now...We should not upset the apple cart now which is PropCare.
We should go with them,atleast for 6 months, review our operations and decide.6 months, though, in my opinion is a bit too short. Let us give it a shot.
The committee should have mixture of experience & youth.
Let us decide soon.