This is recorded response you often get when you try PropCare landline -(2985) 6000.'The dialed number is busy', says a female voice. English isn't BSNL's strength, but this isn't their only weakness when it comes to customer service. BSNL subscribers at Mantri's, while reporting a complaint, go through a buck-passing procedure, involving PropCare, who refer you complaints regarding phone/broadband services to a private service provider, who, in turn, takes them up with BSNL Kelambakkam exchange. BSNL has outsourced equipment installation and upkeep, and the arrangement, it appears, absolves BSNL of its responsibility to ensure proper phone/Internet service to subscribers at Mantri Synergy.
The private service provider (read Aashik), who receives your fault reports and complaints, often pleads helplessness for he has no control on BSNL operating procedure. Customer complaints,routed through Aashik,(outsourced service provider), do not always get the attention or priority they deserve from BSNL employees.
If Mantri had a say in such BSNL franchise arrangement, they didn't have in mind the best interests of phone/Internet subscribers at Mantri Synergy. Incidentally, other developers such as L&T at Eden Park, and the Hiranandani's are reported to have gone in for BSNL service that provides for their franchisee setting up their own server for each residential complex.Under such arrangement customers can count on the private service provider to address customer complaints without having to rely on BSNL field staff.
The situation at Mantri Synergy is that Aashik is reduced to acting more as a post-office, than a trouble-shooter when it comes to customer service. And he is not always available on his cell. A neighbour in my block said she tried Aashik's number several times the other day, only to hear the response - 'this number doesn't exist'.