tag:blogger.com,1999:blog-592885945485820182.post4442558199122728729..comments2024-03-07T15:47:47.139+05:30Comments on OMR Resident: BSNL: 'The dialed number is busy'GVKhttp://www.blogger.com/profile/17350402171842472556noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-592885945485820182.post-14231092594866878012012-02-22T09:42:05.266+05:302012-02-22T09:42:05.266+05:30so do I. the worthy is a over worked soul, who is ...so do I. the worthy is a over worked soul, who is dumped with all sorts of responsibilities. Since I do ot know his official designation, and since he is the face, i see when visiting propcare office, i had to name him.<br /><br />BSNL is a basket case. It is hurtling headlong into oblivion at a scorching pace, and even the UPA cant save it. <br /><br />The outsourced customer care service , will invariably lead you to a dead end, after patiently opting the choice it gives you, by dialling, 1 or 2 or 3 . you cant have an option of talkig to a live person to get your problem solved. <br /><br />Last week, my landline (along with the broadband service)went dead, in my adyar residence. <br /><br />I registered a complaint with the automatic complaint receiving service, which gave me a complaint number and also confirmed the same by a sms message.<br /><br />A day later, a linesman came, checked every thing and declared that it was a cable fault and would be attended to by another department.<br /><br />1 hour later, i received a sms from BSNL stating that the complaint docket has been successfully closed.<br /><br />The lie is yet to be reactivated.ARhttps://www.blogger.com/profile/12010855621678949671noreply@blogger.comtag:blogger.com,1999:blog-592885945485820182.post-85598188734857291472012-02-21T12:36:00.177+05:302012-02-21T12:36:00.177+05:30The 'dedicated' exchange that AR talks abo...The 'dedicated' exchange that AR talks about is not in question. And my point is not about inadequacy of infrastructure; it is about BSNL's functioning, and their outsourcing, which enables BSNL to insulate itself from phone/broadband subscribers, on the plea that customer service has been outsourced. I don't know which engineer AR refers to, but the one I had occasion to contact, when my phone was down, and when Mr Aashik was not available. I was advised by the BSNL official to contact Mr Aashik. When I asked what I was supposed to do when Mr Aashik went on leave, BSNL engineer quipped,'We have no report about Aashik going on leave'. Our exchange ended on a sore note. I had contacted BSNL in the first place, in the hope that my complaint would be attended to, by the concerned field staff, manning the 'dedicated' exchange for Mantri Synergy. <br />Anyway, the snag is in the three-way arrangement - involving BSNL, private service provider, and PropCare - which needs to be re-visited at the appropriate level. Little purpose is served by naming and blaming individuals.<br />If I were AR, I would refrain from charging specified persons of 'wheeling and dealing', without being specific on instances of his W & D-ing. Incidentally, I have a positive take on Mr Balaji.GVKhttps://www.blogger.com/profile/17350402171842472556noreply@blogger.comtag:blogger.com,1999:blog-592885945485820182.post-55176637969383348612012-02-21T11:37:35.384+05:302012-02-21T11:37:35.384+05:30I checked with the Engineer of BSNL, about this. ...I checked with the Engineer of BSNL, about this. He says that the dedicated exchange for Mantri Synergy is capable of handling a number of calls at a time. This seems to bear out, due to the fact that when you ring up any local number, you get connected. The only exception is the help line number 6000.<br /><br />This phone is placed on the table of Balaji of propcare. He uses this phone for all the wheelings and dealings of propcare with the outside world. the telephone instrument is so battered and broken, which itself bears testimony to the kind of usage it is put to.<br />Unless propcare allocates another number exclusively for help desk, this problem will continueARhttps://www.blogger.com/profile/12010855621678949671noreply@blogger.com